At Yoli-Náa, we are committed to providing high-quality natural cosmetic products. If you are not completely satisfied with your purchase, here is our clear and transparent return and refund process compliant with Google Merchant Center standards.
You have 14 calendar days from the delivery date of your order to request a return or a refund.
Due to safety and hygiene standards for cosmetic products, returns will only be accepted under the following criteria:
The product must be unused, unopened, with all original security seals intact, and in its original packaging.
If your item arrived damaged, defective, or incorrect, you must notify us within 48 hours of receipt, including photographs of the received package.
Note: For health and safety reasons, opened, tested, or altered products are not eligible for return.
Damaged, defective, or incorrect items: Yoli-Náa will cover 100% of return shipping costs by providing a prepaid shipping label.
Returns due to customer preference or change of mind: The customer is responsible for the total cost of return shipping to our warehouse.
Email us at [email protected] or contact us via WhatsApp at +52 3330585019.
Include your order number, product details, and reason for return (attach photos if damaged during shipping).
Once reviewed, we will send you the shipping label and return address instructions.
Inspection: Returned items will be inspected within 2 to 3 business days upon arrival at our facility.
Approval & Method: Refunds are processed using the same payment method used for the original purchase.
Timeline: The refund will reflect in your account within 5 to 10 business days, depending on your bank or payment provider.
Email: [email protected]
WhatsApp / Phone: +52 3330585019
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST)
