At Yoli-Náa, we want you to be completely happy with your natural cosmetic products. If you need to exchange an item for a different product from our store, please follow the guidelines below.
You have 14 calendar days from the date of delivery to request a product exchange.
To be eligible for an exchange, products must meet the following criteria:
The item must be unopened, unused, with all original safety seals intact, and in its original packaging.
Proof of purchase or your order number must be provided.
Note: Due to hygiene and safety standards, opened or tested cosmetics cannot be exchanged.
Exchanges due to customer preference: The customer assumes all shipping costs (both the return of the original item and the dispatch of the new product).
Exchanges due to defective items or packing errors: Yoli-Náa will cover 100% of the shipping costs.
Price Differences:
If the new item costs more, the customer must pay the difference before shipment.
If the new item costs less, we will issue a store credit coupon for the remaining balance.
Email us at [email protected] or contact us via WhatsApp at +52 3330585019.
Provide your order number and state which product you would like to exchange and what item you want in return.
Once approved, we will provide you with shipping instructions and warehouse return details.
Email: [email protected]
WhatsApp / Phone: +52 3330585019
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST)
